Product
Product
WHY DOES BRIGHTECH COST SO MUCH LESS THAN OTHER DESIGNER LIGHTS?
We don’t believe high-quality designer lighting should cost an arm and a leg. We use the same suppliers as the high-priced retailers, but use a direct to consumer model so we pass the savings off to you our consumer. We also have an industry leading 5 year warranty on all our products.
I DON’T KNOW WHICH LIGHT TO GET, CAN YOU HELP ME?
Of course. We love helping people find the perfect lighting solution for their space. We have lighting experts on call ready to advise. Just give us a call, text, or email us a picture of your home and we’ll make sure that you have something you
absolutely love.
WHERE ARE ALL YOUR PRODUCTS MADE?
All of our products are designed in Los Angeles and produced in Southern China. We only work with a trusted network of family-run factories, all ISO certified, that we have personally visited and make sure that meet our standards.
HOW SUSTAINABLE ARE YOUR PRODUCTS?
All of our products are thoughtfully designed and built to last. It’s our way of cutting down on waste and (making sure we don’t just keep adding to the world’s growing landfills). We outfit all of our lights with environmentally friendly and energy efficient LED bulbs and use recycled paper and packaging whenever possible.
Ordering & Payment
Ordering & Payment
CAN I CHANGE MY ORDER AFTER I’VE PLACED IT?
Here at Brightech, we work quickly to fulfill your orders so you get them right away! That means that we are often unable to make changes after an order is placed. In some cases there might be a small window of time where we can change your shipping address or other information. Please contact us as soon as possible and we’ll see what we can do.
WHAT PAYMENTS DO YOU ACCEPT?
We currently accept all major credit cards, Paypal, and Apple Pay.
DO YOU CHARGE SALES TAX?
We only charge sales tax on orders shipping to California. All other orders will be processed tax-free.
Shipping and Delivery
Shipping and Delivery
WHERE DO YOU SHIP?
We currently ship to the 48 contiguous U.S. states. But we are working on expanding Brightech to the rest of the states and going international as well!
DO YOU OFFER FREE SHIPPING?
Yes, we do! We offer free ground shipping within the 48 contiguous United States.
Can’t wait to get your your order sooner? We also have expedited shipping options available at checkout.
Returns & Replacements
Returns & Replacements
WHAT IS YOUR RETURN POLICY?
Not loving it? No problem - we process returns and exchanges within 30 days of purchase. Just pack it back up and ship it back using our prepaid shipping label. Return requests received within 14 days of purchase will be eligible for refunds back to the original payment method on file or store credit/exchanges, whichever you prefer. Requests received after the 14 day mark will be only be eligible for store credit/exchanges. Heavily discounted items marked FINAL SALE are not eligible for refund, exchange, or store credit. For more information check out our returns page, or to get started with your return, head on over to our returns portal.
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
We work hard to process your returns as quickly as possible. Once we receive your item, we inspect it and generally process the return within a day or two, but please allow us up to 5 days.
DO YOU CARRY REPLACEMENT PARTS?
We manufacture our products as a complete unit, but we know that sometimes life happens so we now carry some of our most commonly needed spare parts for purchase separately. Please reach out to us here with your product details to find out if we have the part you need.
Please note, returns are free within 30 days from purchase, but if an item is returned to us in damaged or unusable condition, the return will be reassessed and costs of the loss deducted.
Warranties
Warranties
DO YOU HAVE A WARRANTY?
Yes! Most of our competitors only offer a 1-year warranty, but we believe in our products so much that we offer an industry-leading 5-year warranty! Purchases made outside of brightech.com come with a 3-year warranty which we encourage you to easily extend to 5 years here.
WHAT IS YOUR WARRANTY?
The Limited Warranty covers any defects that occur in material or manufacturing during normal use. Brightech will repair or replace products or parts of a product that prove defective under these circumstances. For more details about our warranty, visit the Warranty Page.
I DIDN'T PURCHASE ON BRIGHTECH.COM, AM I STILL COVERED?
Yes! We sell on other platforms, so as long as you purchased from us on those platforms, you are covered! All you need in order to activate your warranty is an order number.
General
General
I WANT TO COLLABORATE WITH YOU GUYS! WHO DO I GET IN TOUCH WITH?
Thanks for your interest! We love hearing from you. Email us at partnerships@brightech.com.
DO YOU OFFER TRADE DISCOUNTS?
Yes we do! Email us at wholesale@brightech.com.
FREE SHIPPING
Yes, you heard it right. We offer free ground shipping and returns on all orders within the 48 contiguous United States.
The warranty period for physical goods purchased from the Brightech website is 5 years from the date of purchase.
If you need your order sooner, we have expedited shipping options available at checkout
The warranty period for physical goods purchased from the Brightech website is 5 years from the date of purchase.
If you need your order sooner, we have expedited shipping options available at checkout
Once shipped, your order may arrive anywhere between 2 and 9 business days, depending on the shipping speed chosen during checkout and the shipping location for the order.
We do our best to process orders as quickly as we can, but unfortunately cannot control thetime the carrier takes once the order is released to them.
We do our best to process orders as quickly as we can, but unfortunately cannot control thetime the carrier takes once the order is released to them.