Frequently Asked Questions
Q: How much does shipping cost?
We offer free shipping on all orders over $50 within the 48 contiguous United States. For orders over $100, depending on the weight will either be a flat rate of $11.25 or a flat rate of $18.50. Other methods such as Expedited 2nd Day, are available on the shopping cart page at checkout, and the price is calculated based on weight and distance.
Q: What is the best way to contact Brightech?
The most efficient way to communicate with us is via our support ticket system or by telephone at 844-550-8324. We usually respond to support tickets within 48 business hours. Please allow more time on weekends and holidays. For returns, exchanges, and replacements, customers must go through our RMA system before returning anything. If your order requires special attention, email us your phone number and the best way to contact you.
Q: What if I need to change the delivery address of an order?
You can change the address before an order ship by calling us at 844-550-8324 or by creating a support ticket. However, please be advised that once an order is processed and sent to the warehouse we cannot change the address.
Q: Do you offer Free shipping?
Yes, we offer free ground shipping within the 48 contiguous United States on all orders over $50. Please note that we do not refund shipping fees for returns. If you received a defective product, we will ship a replacement or a replacement part at the discretion of BrightechShop.com. If an order received free shipping and a return is requested after our 30 day window for free returns, shipping and restocking fees may apply to the return process.
Q: Do you ship internationally?
We only ship to the United States at the moment.
Q: Do you charge sales tax?
We charge Sales Tax on orders shipping to California.
Q: Do you offer bulk discounts?
Sometimes. Please contact us by support ticket or call our Sales Department at 844-550-8324.
Q: When will my order ship?
Orders are processed within 1-2 business days. We try to ship out expedited orders the same day but it may take up to 24 hours to process, depending on the time you place the order. Orders placed after 12pm PST will not ship until the following day. If you need priority processing, please contact us by support ticket or call us at 844-550-8324.
Q: How long will it take to get to me?
Once shipped, your order will arrive anywhere between 1 and 7 business days based on the method of shipment and the shipping location. Most orders shipped in the West Coast should arrive in 2-3 business days using ground shipment. Estimated transit time for Ground shipments is not a guarantee. It is an estimate only.
Q: Do you accept PO’s from Governments and Corporations?
We usually do. Please contact us through support tickets for more information.
Q: Do your electric lights work outside North America?
Most of our products have North American electrical mains and are only warranted in USA. However, some of our products have worldwide voltage and work all over the world. Please contact us through support tickets if you require more information.
Q: What methods of payment do you accept?
We gladly accept Visa, MasterCard, Discover and American Express.
Q: Is it safe to use my credit card on your website?
Q: Do you have any partner sites?
Q: What is your return policy?
Please see our Return Policy page.
Q: What about re-shipping an order that was returned?
If an order is returned to us because of customer error, a re-shipping fee of $12.95 applies. This is due to the cost of re-packing and re-shipping returned items. If an order is returned to us because of our error, we will not charge a re-shipping fee.
Q: Do you gift wrap?
Unfortunately, we do not offer gift wrapping at this time.
Q: Can I send a Brightech item as a gift?
Yes. We can ship your gift directly to the recipient. When you checkout, fill out your name and address as the billing address and the recipient’s name as the shipping address. The receiver of the gift will only receive a packing slip and will NOT receive an invoice with the prices.
Q: Can I get a replacement for my broken/defective item?
If an item is defective, please fill out a warranty request here. Our warranty team will respond within 24-48 hours to ask follow up questions for diagnostics or to inform you of what solution they can provide. Please note, the warranty team can currently be reached via email only, our first response customer service team will be happy to assist you as much as they can but will be limited in what they can directly do for you.
If you have any questions not addressed on this page or need more information, feel free to contact us via support ticket or by calling us at 844-550-8324.