Here at Brightech, we work quickly to fulfill your orders so you get them right away! That means that we are often unable to make changes after an order is placed. In some cases there might be a small window of time where we can change your shipping address or other information. Please contact us as soon as possible and we’ll see what we can do.

We currently accept all major credit cards, Paypal, and Apple Pay.

We only charge sales tax on orders shipping to California. All other orders will be processed tax-free.

We currently ship to the 48 contiguous U.S. states. But we are working on expanding Brightech to the rest of the states and going international as well!

Yes, we do! We offer free ground shipping for orders over $99 within the 48 contiguous United States.
Can’t wait to get your your order sooner? We also have expedited shipping options available at checkout.

Not loving it? No problem - we process returns and exchanges within 30 days of purchase. Just pack it back up and ship it back using our prepaid shipping label. Return requests received within 14 days of purchase will be eligible for refunds back to the original payment method on file or store credit/exchanges, whichever you prefer. Requests received after the 14 day mark will be only be eligible for store credit/exchanges. Heavily discounted items marked FINAL SALE are not eligible for refund, exchange, or store credit. For more information check out our returns page, or to get started with your return, head on over to our returns portal.

We work hard to process your returns as quickly as possible. Once we receive your item, we inspect it and generally process the return within a day or two, but please allow us up to 5 days.

We manufacture our products as a complete unit, but we know that sometimes life happens so we now carry some of our most commonly needed spare parts for purchase separately. Please reach out to us here with your product details to find out if we have the part you need. Please note, returns are free within 30 days from purchase, but if an item is returned to us in damaged or unusable condition, the return will be reassessed and costs of the loss deducted.

Yes! Most of our competitors only offer a 1-year warranty, but we believe in our products so much that we offer an industry-leading 5-year warranty! Purchases made outside of brightech.com come with a 3-year warranty which we encourage you to easily extend to 5 years here.

The Limited Warranty covers any defects that occur in material or manufacturing during normal use. Brightech will repair or replace products or parts of a product that prove defective under these circumstances. For more details about our warranty, visit the Warranty Page.

Yes! We sell on other platforms, so as long as you purchased from us on those platforms, you are covered! All you need in order to activate your warranty is an order number.

Thanks for your interest! We love hearing from you. Email us at partnerships@brightech.com.

Yes we do! Email us at wholesale@brightech.com.