Brightech is committed to providing a positive experience to all our customers and we aim to facilitate the accessibility and usability of our website.HELPDESK
Yes, you heard it right. We offer free ground shipping and returns on all orders within the 48 contiguous United States.
The warranty period for physical goods purchased from the Brightech website is 5 years from the date of purchase.
Once shipped, your order may arrive anywhere between 2 and 9 business days, depending on the shipping location for the order.
We do our best to process orders as quickly as we can, but unfortunately cannot control the time the carrier takes once the order is released to them.
If you’re having any issues please contact us immediately and we’ll make sure we fix it right away.
We make returns and exchanges easy. You have 30 days, just make sure it is in new condition and in the original packaging. Return requests received within 14 days of purchase will be eligible for refunds back to the original payment method on file or store credit/exchanges, whichever you prefer. Requests received after the 14 day mark will be only be eligible for store credit/exchanges.
Returns must be submitted through our Return Portal in order to be approved for shipment.
Here at Brightech, one of the things we’re most proud of is our industry leading 5 year warranty for purchases made on our website. Most all of our competitors only offer a one year warranty. We believe in and stand by our products so much that we offer five times the industry average.
This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. Brightech will repair or replace, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance
At our discretion, Brightech will either repair the product, using new or refurbished replacement parts, or we will provide up to a full refund for the purchase.
The warranty period for physical goods purchased from the Brightech website is 5 years from the date of purchase.*
This Limited Warranty does not cover:
Conditions, malfunctions or damage not resulting from defects in material or workmanship. Any product that has been modified from the original parts. Any product that has been sold or modified by a third party. Items damaged by outside forces, such as dogs, cats, squirrels damaging the products. Items damaged by natural disaster, such as earthquakes, hurricanes, tornadoes, etc. Items used outside of the U.S.A.
*Exclusions: Incandescent bulbs (fixed warranty - 3 months) & Solar products (fixed warranty - 2 years.)
Brightech is committed to providing a positive experience to all our customers and we aim to facilitate the accessibility and usability of our website. Our goal is to permit our customers to successfully gather information and transact business through our website, whether you are using assistive technologies, like a screen reader, magnifier, voice recognition software, or captions for videos.
If you have difficulty using or accessing any element of this website, please feel free to chat with our live support team and we will work with you to provide the information or service you seek through a communication method that is accessible for you consistent with applicable law. If you would like to contact us directly regarding navigation or any other issues you may need help with, please email us at firstname.lastname@example.org so that we may continue to assist you in gathering information and transacting business through our website.
At Brightech, we are proud of the efforts that we have completed and that are in-progress to ensure that our website is accessible to everyone. We view accessibility as an ongoing effort and are continually seeking solutions that will bring all areas of our website to the same level of overall web accessibility.
Please contact us at email@example.com if you have any feedback or suggestions as to how we could improve the accessibility of this website.