Brightech is committed to providing a positive experience to all our customers and we aim to facilitate the accessibility and usability of our website.HELPDESK
want to write about us?
for press or media inquiries
want to collaborate with us?
view our list of resources.
Any other questions?
view our list of resources.
Yes, you heard it right. We offer free ground shipping and returns on all orders within the 48 contiguous United States.
The warranty period for physical goods purchased from the Brightech website is 5 years from the date of purchase.
If you need your order sooner, we have expedited shipping options available at checkout
Once shipped, your order may arrive anywhere between 2 and 9 business days, depending on the shipping speed chosen during checkout and the shipping location for the order.
We do our best to process orders as quickly as we can, but unfortunately cannot control thetime the carrier takes once the order is released to them.
If you’re having any issues please contact us immediately and we’ll make sure we fix it right away.
If you’re not loving it, no worries! We make returns and exchanges easy. You have 30 days no questions asked, just make sure it is in new condition and in the original packaging.
Returns must be submitted through our Return Portal in order to be approved for shipment.
Here at Brightech, one of the things we’re most proud of is our industry leading 5 year warranty for purchases made on our website. Most all of our competitors only offer a one year warranty. We believe in and stand by our products so much that we offer five times the industry average.
This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. Brightech will repair or replace, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance
At our discretion, Brightech will either repair the product, using new or refurbished replacement parts, or we will provide up to a full refund for the purchase.
The warranty period for physical goods purchased from the Brightech website is 5 years from the date of purchase.*
This Limited Warranty does not cover:
Conditions, malfunctions or damage not resulting from defects in material or workmanship. Any product that has been modified from the original parts. Any product that has been sold or modified by a third party. Items damaged by outside forces, such as dogs, cats, squirrels damaging the products. Items damaged by natural disaster, such as earthquakes, hurricanes, tornadoes, etc. Items used outside of the U.S.A.
*Exclusions: Incandescent bulbs (fixed warranty - 3 months) & Solar products (fixed warranty - 2 years.)
Brightech is committed to providing a positive experience to all our customers and we aim to facilitate the accessibility and usability of our website. Our goal is to permit our customers to successfully gather information and transact business through our website, whether you are using assistive technologies, like a screen reader, magnifier, voice recognition software, or captions for videos.
If you have difficulty using or accessing any element of this website, please feel free to call us at (844) 550-8324 and we will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you consistent with applicable law. If we are unable to resolve your issue by phone, please email us at firstname.lastname@example.org so that we may continue to assist you in gathering information and transacting business through our website.
At Brightech, we are proud of the efforts that we have completed and that are in-progress to ensure that our website is accessible to everyone. We view accessibility as an ongoing effort and are continually seeking solutions that will bring all areas of our website to the same level of overall web accessibility.
Please contact us at email@example.com if you have any feedback or suggestions as to how we could improve the accessibility of this website.